Contact Us
At Pluspapa, we believe that excellent customer service is just as important as the quality of the products we offer. Whether you're shopping for elegant tablecloths, stylish placemats, or beautifully crafted napkins, we're here to make your experience smooth, enjoyable, and worry-free.
If you have any questions before placing an order, need assistance after your purchase, or want more information about our products, our customer support team is always happy to help. Every inquiry is handled by a real member of our support team who is committed to providing thoughtful, timely, and personalized assistance.
Customer Support
Email
pluspapaofficial@hotmail.com
For general inquiries, product information, order updates, shipping questions, return requests, or after-sales support, please email us anytime. We strive to respond as quickly as possible and ensure every question receives the attention it deserves.
Phone
+1 515 491 5082
If you prefer speaking with us directly, feel free to call during our business hours. If we're unavailable, please leave a voicemail with your name, order number, and contact information, and we'll return your call as soon as possible.
Business Address
5416 Cody Drive
West Des Moines, Iowa
United States
Please note that this address is used for business correspondence only. Returns should not be sent to this location unless you have received return authorization and shipping instructions from our customer service team.
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday – Sunday
Closed
Our online store remains open 24 hours a day, 7 days a week, allowing you to browse and shop whenever it's convenient for you.
Response Time
Customer satisfaction is our priority, and we work hard to answer every message promptly.
- Emails are typically answered within 12–24 business hours.
- During weekends, public holidays, or peak shopping seasons, responses may take up to 48 business hours.
- We answer emails in the order they are received to ensure every customer receives fair and attentive support.
If you haven't received a reply within two business days, please check your spam or junk folder, as email providers occasionally filter incoming messages. You may also resend your message to ensure it reaches us successfully.
How We Can Help
Our customer support team is available to assist you with a wide range of inquiries, including:
- Product recommendations for tablecloths, placemats, and napkins
- Questions about materials, colors, sizes, and care instructions
- Order confirmation and order status updates
- Shipping information and delivery tracking
- Changes or cancellations before shipment
- Returns, exchanges, and refund requests
- Damaged, defective, or incorrect items
- Bulk purchases or special requests
- Any other questions related to your shopping experience
No matter the size of your inquiry, we're committed to providing clear communication and reliable support every step of the way.
We're Always Happy to Hear From You
At Pluspapa, every dining table tells a story, and we're honored to be part of yours. Whether you're preparing for everyday family meals, celebrating special occasions, or creating a warm and welcoming home, we're dedicated to providing products and service you can trust.
Thank you for choosing Pluspapa. We look forward to assisting you and making every shopping experience pleasant from start to finish.