Return Policy

At Pluspapa, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. We strive to make the return process as simple, fair, and transparent as possible while ensuring the quality of every product we sell.

Please read the following Return Policy carefully before requesting a return or refund.

Return Eligibility

We accept return requests within 30 calendar days of the date your order is delivered.

To be eligible for a return, items must meet the following conditions:

• The item must be unused, unwashed, and in its original condition.
  
• The item must be returned with its original packaging, labels, and any included accessories.
  
• The product must not show signs of use, damage, stains, odors, or alterations caused by the customer.
  
• Proof of purchase, such as your order confirmation or order number, must be provided.

Items returned without prior authorization from Pluspapa may not be accepted.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Customized or personalized products.
  
• Final sale or clearance items marked as non-returnable.
  
• Gift cards.
  
• Products that have been used, washed, altered, or damaged after delivery due to customer handling.
  
• Any item returned without prior approval.

If you are unsure whether your item qualifies for a return, please get in touch with our customer support team before sending it back.

Damaged, Defective, or Incorrect Items

We sincerely apologize if your order arrives damaged, defective, or if you receive the wrong item.

Please get in touch with us within 7 days of delivery and include:

• Your order number.
  
• A description of the issue.
  
• Clear photographs of the product.
  
• Photos of the packaging and shipping label.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, partial refund, full refund, or another suitable resolution depending on the circumstances.

Please do not dispose of the item until your claim has been reviewed.

How to Request a Return

To begin a return, please email our customer service team at pluspapaofficial@hotmail.com.

Please include the following information in your email:

• Order number.
  
• Full name.
  
• Email address used for the purchase.
  
• The item(s) you wish to return.
  
• The reason for the return.
  
• Supporting photos if the item is damaged or defective.

Our customer support team will review your request within 1–2 business days and provide detailed return instructions if your request is approved.

Please do not send any products back before receiving our return authorization, as unauthorized returns may be refused or experience processing delays.

Return Shipping

If the return is due to personal reasons, such as:

• Ordering the wrong item.
  
• Ordering the wrong size or quantity.
  
• No longer wanting the product.
  
• Change of mind.

The customer is responsible for all return shipping costs.

If the return is the result of our error, including:

• Wrong item shipped.
  
• Damaged item upon arrival.
  
• Manufacturing defect.
  
• Product significantly different from its description.
  

Pluspapa will cover the reasonable return shipping cost or provide an alternative solution when appropriate.

We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned packages that are sent without tracking.

Refunds

Once your returned package has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Actual processing time depends on your bank, credit card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or required by applicable consumer protection laws.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different product, color, or style, we recommend returning the eligible item for a refund and placing a new order through our website.

This helps ensure the fastest processing and product availability.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has already entered fulfillment or has been shipped, cancellation may no longer be possible. In this case, you may request a return after receiving the package in accordance with this Return Policy.

If a cancellation is approved before shipment, a full refund will be issued.

Refused Deliveries and Unclaimed Packages

If the customer refuses an order, cannot be delivered due to an incorrect shipping address provided by the customer, or is returned because it was not claimed, any return shipping fees, storage charges, customs fees, or carrier handling costs may be deducted from the refund where permitted by applicable law.

Late or Missing Refunds

If you have not yet received your refund:

First, please check your bank account again.

Then contact your credit card company or payment provider, as refunds may require additional processing time before they are officially posted.

If you have completed these steps and still have not received your refund, please get in touch with our customer service team for further assistance.

Contact Us

If you have any questions about returns, refunds, exchanges, or after-sales service, please feel free to contact us.

Email: pluspapaofficial@hotmail.com

Our customer support team is committed to responding as quickly as possible during regular business hours and will be happy to assist you throughout the entire return process.